Legal

Terms of Service

Home Vitals LLC · Effective Date: May 27, 2026 · Last Updated: May 29, 2026

1. About Home Vitals

Home Vitals LLC is a licensed AC cleaning and HVAC maintenance service business operating in Puerto Rico. Our services during Phase 1 are limited to: AC unit cleaning, filter replacement, and visual inspection. We do not perform refrigerant handling, electrical work, or plumbing at this time.

2. Accounts

1. To use the customer portal, you must create an account with accurate, current information. You are responsible for maintaining the security of your account credentials.
2. You may sign in using your email and password or via Google Sign-In. You are responsible for all activity under your account.
3. We reserve the right to suspend or terminate accounts that violate these Terms or for non-payment.

3. Services and Scheduling

1. Service availability is subject to technician availability and our geographic coverage area (currently Mayagüez and West Puerto Rico).
2. Automated scheduling. To match you with an available technician as efficiently as possible, our platform uses an automated scheduling system. By booking a service or enrolling in a subscription, you authorize Home Vitals to select your appointment date and time window and to coordinate an available technician based on availability and proximity to your service address. When our schedule allows, we may propose a time for your confirmation; when demand is high, we may schedule the next suitable available time automatically. We will notify you of any scheduled, rescheduled, or automatically assigned appointment.
3. Appointment times are estimates, not guarantees. Scheduled times are good-faith estimates and may be given as arrival windows. The duration of a job varies with the number and condition of units and on-site conditions, so actual start and finish times may differ. We may reschedule when necessary — including for weather, access problems, or a prior job running long — and will give you notice. We are not liable for delays caused by circumstances beyond our reasonable control.
4. A work authorization must be reviewed and electronically signed before any service job begins. Jobs will not be started without a confirmed signature.
5. Our technicians will document the service with photos and a written inspection report. If a concealed or pre-existing condition is discovered during service (e.g., mold, electrical damage, refrigerant issues), you will be notified. We may pause or decline work that falls outside our authorized scope (see Section 1).
6. We are not liable for pre-existing conditions or damage discovered during inspection that was not caused by our service.

4. Pricing and Payment

1. Service pricing is as listed on our platform at the time of booking. Prices are subject to change with reasonable notice.
2. Puerto Rico IVU (sales tax) of 11.5% applies to all services and will appear as a separate line item on your invoice. This is a government-mandated tax we collect on behalf of Hacienda PR.
3. Payments are processed securely through Stripe. We accept major credit/debit cards. ATH Móvil payments are handled as manual cash entries.
4. Subscriptions, if applicable, are billed on a recurring basis per your selected plan. You may cancel at any time through your portal account.
5. Refunds are handled on a case-by-case basis. Contact us within 7 days of service if you believe there is an issue with the work performed.

5. Subscription Plans & Automatic Renewal

If you enroll in a maintenance subscription:

• Services are provided at the frequency specified in your plan.
• Automatic renewal. Your subscription renews automatically for successive periods of the same length unless cancelled. Consistent with Puerto Rico's Automatic Renewal of Services Act (Act 122 of 2017), the renewal terms are disclosed to you at sign-up and we will notify you before each renewal. You may cancel at any time.
• Renewal scheduling and your right to choose a date. When a renewal service period opens, we will create your upcoming visit and invite you, by email, to choose the date that works best for you. If you do not choose a date, you authorize Home Vitals to schedule the visit on your behalf — by default approximately 14 days before your service due date — so your maintenance is not missed. We will notify you of the assigned date, and you may reschedule or cancel that visit at no charge.
• Cancellation and rescheduling. You may cancel your subscription, or reschedule or cancel any individual visit (including an automatically scheduled visit), at any time and at no charge, through your portal or by contacting us. Subscription cancellation takes effect at the end of the current billing period; prepaid periods are non-refundable except at our discretion.
• We reserve the right to modify plan pricing at renewal with at least 30 days' written notice.

6. Communications & Notifications

By creating an account, booking a service, or enrolling in a subscription, you consent to receive service-related communications from Home Vitals — including booking confirmations, scheduling and rescheduling notices, requests to choose an appointment date, appointment reminders, work authorizations, invoices, and receipts — by email and, where you provide a mobile number, by SMS or WhatsApp. These are transactional messages necessary to provide the service; message and data rates may apply. You may opt out of non-essential or marketing messages at any time (for example, by replying STOP to texts or using the unsubscribe link in emails), but you may still receive essential messages about your account and scheduled visits. Electronic confirmations and authorizations recorded through our platform are valid and enforceable under the Puerto Rico Electronic Transactions Act (Law No. 148 of 2006) and the federal ESIGN Act.

7. Contractor Relationships

Our field services are performed by independent contractors, not employees of Home Vitals LLC. Each contractor signs an Independent Contractor Agreement and must carry the certifications and insurance required to perform the services. Contractors set their own availability and accept service opportunities at their own discretion; Home Vitals establishes service-quality standards and the result to be achieved, but does not control the manner, means, or methods by which a contractor performs the work. This arrangement does not create an employment, agency, or partnership relationship.

8. Intellectual Property

All content on homevitalspr.com — including the Home Vitals name, logo, service reports, and platform design — is the property of Home Vitals LLC and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Home Vitals LLC shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services or platform. Our total liability for any claim shall not exceed the amount you paid us in the 30 days prior to the claim.

10. Disclaimer of Warranties

Our services and platform are provided “as is.” We make no warranty that the platform will be uninterrupted or error-free, or that service results will meet any specific outcome (e.g., a specific percentage reduction in your electric bill).

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Puerto Rico and applicable federal law. Any disputes shall be resolved in the courts of Puerto Rico, with venue in the judicial district covering Fajardo, PR.

12. Changes to These Terms

We may update these Terms at any time. Continued use of the platform after changes are posted constitutes your acceptance. Material changes will be communicated via email or a notice on the platform.

13. Contact